Official e-mail
suporte@bolaoelite.com.br
Main channel for support, suggestions, partnerships and press. We reply within 2 business days.
Report a Bug or Contact Us
Already have an account? Use the "Report a Bug or Contact Us" shortcut in the footer of the platform (web or app). It is the fastest way — we identify your account automatically.
What to expect from our support
Reply within 2 business days
We read every message. For critical issues (cannot access your account, incorrect charge), priority is maximum.
Your privacy respected
Your message is treated confidentially. We do not share e-mails with third parties or use them for marketing without your explicit consent.
What we do not answer
We do not give match tips, do not recommend betting houses and are not a betting house. Bolão Elite is a football pool platform for friends, with no money gambling — learn more in the Terms of Use.
Frequently asked questions before writing
How do I create a pool?▾
Sign in, go to "My pools" and tap "Create pool". In under a minute you have a pool ready to receive predictions. Details in How to play.
I forgot my password. What do I do?▾
Use the "Forgot my password" link on the login screen. You will receive an e-mail with instructions to create a new password within minutes.
How do I cancel Premium?▾
Cancellation is done directly in the app or website, under My account → Subscription → Cancel, with no need to contact us. You keep the Premium benefits until the end of the cycle already paid.
Do you have an app for iPhone?▾
Today the official app is available for Android (Google Play). For iPhone, we recommend using the website in Safari — it works as a Progressive Web App (PWA) and can be added to the home screen.